This Refund & Cancellation Policy (“Policy”) governs purchases and payments made through the Navlo platform operated by Navlo Teknoloji Limited Şirketi (“Navlo”, “we”, “us”, or “our”).

By purchasing credits, using Navlo AI, or using any paid services provided through the platform, you agree to this Policy.

1. Scope of Services

Navlo is a digital logistics platform providing:

Container tracking
Air cargo tracking
Shipment analytics and reporting
Document management and shipment collaboration
AI-powered logistics assistant services (“Navlo AI”)

All services are delivered electronically through user account access and platform functionality.

2. Credit-Based Usage

Navlo operates on a credit-based usage model with two credit balances:

Tracking Credits — each shipment tracking consumes one (1) Tracking Credit.
AI Credits — used for Navlo AI requests; the number of AI Credits a request consumes varies with its complexity.

Credits do not expire unless otherwise stated in writing.
Credits can be transferred between the Tracking and AI balances at any time within the same Navlo account.
Credits cannot be transferred to other accounts, exchanged for cash, or used outside the Navlo platform.

Credits purchased by users remain available in the user account until used.

3. Navlo AI

Navlo AI provides AI-powered logistics assistance, analytics, forecasting, and shipment-related query functionality. There is no Navlo AI subscription or recurring fee; each request consumes AI Credits from the account’s AI balance. AI Credits consumed by completed requests are non-refundable.

4. Refund Policy

Automatic credit refunds. If a shipment tracking ends without the carrier returning any tracking data for that shipment, the Tracking Credit consumed for it is automatically refunded to the balance it was charged from. If tracking data for that shipment becomes available later and tracking resumes, one (1) Tracking Credit is charged again. Navlo support may also refund the credit of a shipment tracking where appropriate.

Apart from the above, due to the digital and instantly accessible nature of the services provided by Navlo:

credits consumed by tracking that returned data are non-refundable,
AI Credits consumed by Navlo AI requests are non-refundable, and
completed services are non-refundable.

Refunds of payments may only be considered in exceptional cases, including:

duplicate payments,
unauthorized or fraudulent transactions, or
technical failures directly caused by Navlo that prevented access to purchased services.

Navlo reserves the right to review and approve refund requests at its sole discretion where permitted by applicable law.

Approved refunds shall be processed using the original payment method whenever reasonably possible.

5. Cancellation Policy

Users may stop using the platform or terminate their account at any time.

Cancellation:

does not automatically generate refunds,
does not restore previously consumed credits, and
does not affect completed services already delivered through the platform.

Navlo reserves the right to suspend or terminate access to services in accordance with its Terms of Service.

6. Delivery of Digital Services

All Navlo services are delivered electronically.

Delivery shall be considered completed when:

a user account is activated,
credits are added to the user account, or
access to Navlo AI or other platform functionality is granted.

No physical delivery or shipment is involved.

7. Payment Disputes and Chargebacks

Users agree to contact Navlo before initiating any chargeback or payment dispute procedure.

Navlo reserves the right to suspend accounts associated with:

fraudulent activity,
abusive refund behavior, or
unauthorized payment disputes.

8. Changes to This Policy

Navlo may update this Policy from time to time.

Updated versions shall become effective upon publication on the platform or website.

Continued use of the services constitutes acceptance of the updated Policy.

9. Contact Information

Navlo Teknoloji Limited Şirketi

Bilişim Vadisi, Gülbahçe Mah. İçmeler Caddesi No:14/1 İç Kapı No:B05 Urla/İzmir, Türkiye

Email: contact@navlo.io