Terms and Conditions

1. Introduction and Company Information

These Terms and Conditions (“Terms”) govern access to and use of the Navlo platform and related digital logistics services (the “Service”), operated by Navlo Teknoloji Limited Şirketi (“Navlo”, “we”, “our”, or “us”), a company incorporated under the laws of the Republic of Türkiye, with its registered office at:

Bilişim Vadisi, Gülbahçe Mah. İçmeler Caddesi No:14/1 İç Kapı No:B05
Urla / İzmir, Türkiye

By accessing or using the Service, the user (“User”) agrees to be legally bound by these Terms.

If the User does not agree to these Terms, the User must immediately discontinue use of the Service.

2. Definitions

For the purposes of these Terms:

“Service” refers to the Navlo platform and all related digital logistics services provided through the platform.

“User Content” refers to all data, documents, notes, shipment references, communications, and other content uploaded, shared, or generated by Users.

“Credits” refers to digital usage units consumed through the platform, including shipment tracking usage and Navlo AI access fees.

“Navlo AI” refers to Navlo’s AI-powered logistics assistant functionality providing analytics, summaries, forecasting, querying, and operational insights.

“Third-Party Data Providers” refers to shipping lines, airlines, logistics providers, terminal operators, and logistics data aggregators.

“Confidential Information” refers to non-public technical, commercial, operational, or business information disclosed through the Service.

3. Scope of the Service

Navlo is a digital logistics platform providing services including:

Container tracking
Air cargo tracking
Shipment visibility and monitoring
Predictive analytics and ETA forecasting
Shipment collaboration tools
Document upload and management
Shipment sharing functionality
AI-powered logistics assistance and analytics through Navlo AI

Navlo acts solely as a digital data visualization, analytics, and operational intelligence platform.

Navlo:

is not a carrier, freight forwarder, customs broker, airline, or logistics operator,
does not physically transport cargo, and
does not independently verify shipment information provided by third parties.

4. Account Registration and Security

Users must provide accurate, complete, and up-to-date information during registration.

Users are responsible for:

maintaining confidentiality of account credentials,
all activities conducted under their account, and
immediately notifying Navlo of unauthorized access or security incidents.

Navlo reserves the right to suspend or restrict accounts that:

pose security risks,
violate these Terms, or
threaten platform integrity.

5. Credit-Based Commercial Model

Navlo operates using a prepaid credit-based usage model.

Unless otherwise specified:

one (1) shipment tracking consumes one (1) credit,
credits are non-expiring, and
credits are non-transferable.

Credits purchased through the platform:

may only be used within the Navlo platform, and
are non-refundable except where required by applicable law.

Navlo reserves the right to:

modify pricing,
introduce new credit consumption rules, or
update commercial models with reasonable prior notice.

6. Navlo AI Services

Navlo may provide Users access to AI-powered logistics assistance functionality under the “Navlo AI” feature.

Navlo AI may include:

logistics-related querying,
shipment analysis,
operational forecasting,
summary generation,
reporting assistance, and
AI-generated analytical outputs.

Access to Navlo AI may require recurring monthly credit deductions as specified within the platform.

Users who activate Navlo AI agree that:

recurring monthly credit charges may apply,
such charges continue until cancellation, and
Navlo AI may be cancelled at any time through the platform.

Cancellation of Navlo AI:

prevents future recurring charges, but
does not refund previously consumed credits or previously active service periods.

Navlo reserves the right to:

modify Navlo AI functionality,
update AI models, or
discontinue certain AI features at its discretion.

7. Data Ownership and Processing Rights

All User Content remains the property of the User.

However, the User grants Navlo a limited, non-exclusive, worldwide license to:

host,
process,
analyze,
store,
transmit, and
display User Content

solely for purposes including:

operating the Service,
improving platform functionality,
generating analytics, and
providing Navlo AI functionality.

Users are solely responsible for ensuring they possess all necessary rights and permissions regarding uploaded content.

8. Data Protection and Compliance (KVKK / GDPR)

Navlo processes personal data in accordance with applicable data protection laws, including:

Law No. 6698 on the Protection of Personal Data (“KVKK”), and
the General Data Protection Regulation (“GDPR”), where applicable.

Navlo implements:

technical and organizational security measures,
access control systems,
authentication mechanisms, and
data minimization principles.

Unless otherwise specified:

the User acts as the data controller for uploaded content, and
Navlo acts as a data processor or service provider.

Users are responsible for ensuring lawful grounds for uploading and processing personal data through the platform.

9. Data Accuracy and Third-Party Dependency Disclaimer

Tracking and logistics data displayed within the Service originates from Third-Party Data Providers.

Navlo:

does not independently verify third-party data,
does not guarantee completeness, availability, or accuracy, and
is not responsible for delays, interruptions, missing events, or inconsistencies.

Users acknowledge that:

shipment events and ETAs may change, and
reliance on such data is entirely at the User’s own risk.

10. AI-Powered Features Disclaimer

Navlo AI provides AI-generated outputs for operational and analytical assistance purposes only.

Users acknowledge that AI-generated outputs:

are probabilistic in nature,
may contain inaccuracies or incomplete information, and
do not constitute professional, legal, customs, operational, or commercial advice.

Users remain solely responsible for independently reviewing and validating all outputs before making operational or business decisions.

Navlo shall not be liable for decisions made based on AI-generated outputs.

11. Confidentiality

Both Navlo and Users agree to protect Confidential Information from unauthorized disclosure.

Users shall not:

reverse engineer the platform,
attempt to extract proprietary models or algorithms,
copy system architecture, or
disclose confidential platform functionality externally.

Confidentiality obligations survive termination of the Service.

12. Acceptable Use and Restrictions

Users shall not:

violate applicable laws or regulations,
upload malicious code or harmful content,
interfere with system security,
attempt unauthorized access,
scrape or extract platform data without authorization, or
misuse platform APIs or infrastructure.

Navlo reserves the right to:

implement usage limits,
restrict abusive activity, and
suspend accounts violating acceptable use rules.

13. API and Integrations (If Applicable)

Where API or integration access is provided:

API usage may be subject to rate limits and technical restrictions,
Users are responsible for securing credentials and API keys, and
Navlo does not guarantee backward compatibility for APIs or integrations.

Navlo may modify or discontinue APIs at any time.

14. Service Availability and Maintenance

Navlo aims to maintain reliable platform availability but does not guarantee uninterrupted or error-free operation.

The Service may become unavailable due to:

scheduled maintenance,
infrastructure issues,
internet disruptions,
third-party failures, or
force majeure events.

Navlo shall not be liable for downtime-related losses.

15. Limitation of Liability

To the fullest extent permitted by law:

Navlo shall not be liable for indirect, incidental, consequential, or special damages;
Navlo shall not be liable for loss of profit, business opportunity, goodwill, or data;
Navlo shall not be liable for inaccuracies originating from third-party logistics data providers or AI-generated outputs.

Navlo’s total aggregate liability arising from the Service shall not exceed the total amount paid by the User to Navlo during the twelve (12) months preceding the relevant claim.

16. Indemnification

The User agrees to indemnify and hold harmless Navlo, its affiliates, officers, employees, and partners against claims arising from:

misuse of the Service,
violation of these Terms,
unlawful processing or sharing of data, or
infringement of third-party rights.

17. Force Majeure

Navlo shall not be liable for delays or failures caused by events beyond reasonable control, including:

natural disasters,
war, terrorism, or civil unrest,
internet or telecommunications failures,
governmental actions, or
failures of third-party infrastructure providers.

18. Termination

Users may stop using the Service or terminate their account at any time.

Navlo may suspend or terminate access where:

these Terms are violated,
fraudulent or abusive activity is detected,
legal obligations require action, or
platform security or integrity is threatened.

Termination does not eliminate outstanding payment obligations or accrued liabilities.

19. Audit and Compliance Rights

Navlo reserves the right to monitor platform usage for:

security,
fraud prevention,
operational integrity, and
compliance with these Terms.

Users agree not to interfere with such monitoring mechanisms.

20. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Türkiye.

All disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of İzmir, Türkiye.

21. Amendments

Navlo reserves the right to update or modify these Terms at any time.

Updated versions become effective upon publication on the platform or website.

Continued use of the Service after publication constitutes acceptance of the updated Terms.